Home » Methods

Active Listening

Submitted by jon on Sun, 2005-12-04 08:01.
Editors rating: 
0
3
Average: 3 (2 votes)

Group facilitation methods: Difficult People and/or Situations, Disagreements, Running in a Rut

Identification

Level of process: 
Intervention
Intent or purpose: 

To slow down a discussion, to demonstrate that you have heard what the person has said, to stop a person from dominating the conversation.

Used as component of: 

Any part of a facilitated event in which participants are actively engaged.

Types of Participants: 
any
Optimal amount of time needed: 
2 or 3 minutes

Howto

Usual or Expected Outcomes: 
The group slows down the discussion, the person who was speaking knows that they have been understood, the person who is dominating the discussion stops talking.
Level of participation: 
low
Level of Difficulty to Facilitate: 
Facilitation skills required
Setting and Materials: 
none
Resources Needed: 
none
Pre-Work Required: 
none
Procedures: 

1. This intervention begins with waiting until there is a pause when someone is speaking (it can be that you will need to interrupt the person by saying, "excuse me, can I check to see if I understand you."

2. Restate in the words of the speaker what they had said.

3. Ask if what you had said is an accurate restatement of what they were saying.

4. if it was not ask the participant to summarize whay they were saying.

5. If it was an accurate restatement then you can ask the other person to continue or ask other participants to contribute, or other things.

Follow-Up Required: 
none
How flexible is the process?: 
very

Background

Developer: 
unknown
License Model: 
Free (or unattributable)
Website: 
http://www.iaf-methods.org

Suppliers

Creators: 
Namesort iconCityCountry
Creative Human Relations SolutionsFayetteville United States
Durland ConsultingWheatonUnited States
VALDUSPort LouisMauritius
Trainers: 
Namesort iconCityCountry
CFI Syllab Inc.MontrealCanada
Creative Human Relations SolutionsFayetteville United States
Daniel Lança PerdigãoALFRAGIDEPortugal
Durland ConsultingWheatonUnited States
the coachouseden haagNetherlands
Unfolding Futures Pty LtdWentworthville NSWAustralia
VALDUSPort LouisMauritius
Consultants: 
Namesort iconCityCountry
Andi RobertsEl Puerto de Santa MariaSpain
CFI Syllab Inc.MontrealCanada
Creative Human Relations SolutionsFayetteville United States
Daniel Lança PerdigãoALFRAGIDEPortugal
Durland ConsultingWheatonUnited States
OptimancyAucklandNew Zealand
the coachouseden haagNetherlands
The Monarch Park GroupTorontoCanada
VALDUSPort LouisMauritius
Supporters: 
Namesort iconCityCountry
VALDUSPort LouisMauritius

User login

Poll

How has the current economic downturn affected your facilitation practice?
I have less work than I did a few years ago.
25%
I am facilitating different processes from what I did a few years ago.
13%
I work with different clients than I did a few years ago.
38%
I haven’t noticed much difference.
0%
I have more work now than I had a few years ago.
25%
Total votes: 8

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