Dealing with feelings Assessment

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Level of process: 
Intent or purpose: 
To assess capacity to deal with my own feelings and those of others and to be aware of the need to deal with feelings competently.
Used as component of: 
This is an assessment tool that can be used for team building or for a way of sharing in a group that needs to work together.
Recognizable Components: 
The reflection part is based on the Institute of Culural Affairs Focused Conversation Method.
Types of Participants: 
Any can benefit, especially those who hve a hard time dealing with their own or other's feelings
Optimal amount of time needed: 
6 - 9 Min.
Usual or Expected Outcomes: 
Deeper understanding of how feelings are dealt with individually and as a group.
Level of participation: 
Ideal Conditions: 
Relaxed without a lot of pressure to produce.
Potential Pitfalls: 
People unwilling to share their thinking about feelings
Type of Facilitator-Client Relationship: 
Pretty trusting relationship is needed.
Level of Difficulty to Facilitate: 
Facilitation skills required
Facilitator Personality Fit: 
The facilitator should be pretty comfortable dealing with their own and other feelings. They also need to risk sharing their own feelings
Setting and Materials: 
Relaxed setting
Resources Needed: 
The two worksheets need to be duplicated for the participants to have a copy. See files for the worksheets.
Pre-Work Required: 
It is best for the facilitator to go through the two sheets before the exercise begins.

1. We want to spend the rest of the evening assessing the way we deal with feelings.
2. This is going to be a self-assessment and we will talk about it when we are finished. We will look at how we deal with out own feelings and those of others.

1. There are two self-assessment sheet on feelings in you book. One is 'Dealing with People's Feelings' and one is 'Dealing with my own Feelings'.
2. Please take them out and read them over. Are there any questions?
3. Please be as honest as you can. You have 30 minutes to complete the forms. We will come back here when you are done. Are there any questions?
4. We want to spend the next bit of time reflecting.
5. Let us start with 'Dealing with People's Feelings'. Which categories did you mark yourself as 'competent'?
6. Which categories did you mark yourself 'need to do less'?
7. Which categories did you mark yourself 'need to develop'? Repeat for the 'Dealing with My Own Feelings'
9. What was difficult in this part of the exercise?
10. What was easy?
11. What is one area in dealing with feelings you would like to improve?
12. What is one step you could take to improve dealing with feelings?


1. Feelings are important clues for what is going on in a situation. Customer friendly behaviour requires that feelings are dealt with. Different cultures deal with them in different ways but they all deal with them.

How flexible is the process?: 
Follow-Up Required: 
File attachments: 
Microsoft Office document icon Feelings_Exercise.doc52.5 KB
Jon Jenkins
License Model: 
Free (or unattributable)
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Imaginal Training Groningen Netherlands
Namesort descending City Country
Imaginal Training Groningen Netherlands
Namesort descending City Country
Imaginal Training Groningen Netherlands