Learnings from Working Cross Culturally Workshop

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Level of process: 
Intent or purpose: 
To gain insights about the Cross-cultural learnings we have had in working another country and to become excited about what we have learned and to be aware of what we have not learned.
Used as component of: 
This workshop was designed as a way of bringing together learnings from working in a cross cultural situation. A similar workshop was done a few months earlier. This design could be used as the first workshop in the series with some minor modifications.
Recognizable Components: 
This is a standard ToP workshop.
Types of Participants: 
People who have direct experience in working in the other country.
Recommended size of group: 
Optimal amount of time needed: 
9 - 12 min.
Usual or Expected Outcomes: 
A set of paragraphs representing describing appropriate and inappropriate behaviour in the country being worked in.
Level of participation: 
Ideal Conditions: 
A group freshly back from an overseas assignment.
Potential Pitfalls: 
The group dislikes or disapproves of the other culture.
How is success evaluated: 
Good guidlines for effective behaviour are created and used.
Type of Facilitator-Client Relationship: 
The client needs to be open to changes in behaviour and the facilitator needs to assist in this process.
Level of Difficulty to Facilitate: 
Facilitation skills required
Facilitator Personality Fit: 
Some experience living outside their own culture is helpful.
Setting and Materials: 
paper, markers, pens/pencils, flipcharts, etc.
Resources Needed: 
The report from the first workshop if this is the second or none if it is the first.
Pre-Work Required: 
Make enough copies of the results of the first workshop for each participant to have one.


We want to spend the rest of the afternoon in a workshop determining the learnings from our work in the country we have been working. A group of us did a workshop on this a few months ago. I am passing out the results of this workshop. What I hope to do is add to this and give it more depth. I think it would be good to give examples of the situations where we learned something. Take a few minutes to read through this list.<br><br>

1. Please take 10 minutes to write down 25 learnings from your work in the other country. These can be positive or negative. I would like these to be situational that is in such and such situation I learned ....<br>
2. Select the 3 most unique and put them on a Post-it. <br><br>
3. We would like to organize these by situations i.e., when giving a presentation, when working with a counterpart, when talking with a Managing Director, etc. Please pass up your three post-its.<br>
4. Organize by situations, avoid ?a general? situation if possible.<br>
5. Please pass up the next three most different.<br>
6. Continue until all cards are up.<br>
7. We want to divide into teams to write paragraphs. Each paragraph should include the kind of situation, what is appropriate in that situation and what is not appropriate. Please give examples of actual appropriate behaviour and inappropriate behaviour from the experience from this morning or from your own experience. You have 30 minutes.<br>
8. We would like to have the paragraphs read out. Have each paragraph read. For each paragraph ask the following questions:<br>
- What would you like to add?<br>
- What would you like to keep the same?<br>
- What would you like to change?<br>
9. I would like to have an editorial team volunteer to write these up in a nice format and put in each persons mailbox. <i>Ask for volunteers. Ask when they will have the material ready.</i><br>
10. I would like you to take a sheet of paper and write down 3 practical ways you can improve your interaction with people in the other country. We will not collect these nor ask you to read them. <br><br>

1. We should reflect on the day. <br>
- What were some of the events of the day?<br>
- What was helpful?<br>
- What was not helpful?<br>
- What did you learn today?<br>
- If we do this again what would you keep the same?<br>
- What would you change?<br>
2. I am quite convinced that there is much to learn about working in cross-cultural situations. In one way this department, along with business development, is pioneering in developing the internationalization of the whole company.

How flexible is the process?: 
It can be adapted in a number of ways.
Follow-Up Required: 
Collect the paragraphs from the editoral team and distribute them. A study might be done to further refine them.
Maureen Jenkins
Derived from: 
The ICA's ToP workshop method
Epistemological Framework: 
History of Development: 

This workshop was prepared for the training department of the Dutch Telephone company.

the methods files of Imaginal Training
License Model: 
Free (or unattributable)
Namesort descending City Country
Gooding & Associates, Inc. The Woodlands TX United States
Imaginal Training Groningen Netherlands
Namesort descending City Country
Gooding & Associates, Inc. The Woodlands TX United States
Imaginal Training Groningen Netherlands
The Guinn Consultancy Group, Inc. Bristol, TN United States
Namesort descending City Country
Gooding & Associates, Inc. The Woodlands TX United States
Imaginal Training Groningen Netherlands
The Guinn Consultancy Group, Inc. Bristol, TN United States