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Submitted by admin on Mon, 2004-12-06 01:02.
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Group facilitation methods: Difficult People and/or Situations

Identification

Level of process: 
Intervention
Intent or purpose: 

When a participant is disrupting the session and seems to want to say something.

Used as component of: 

When a participant is disrupting the session and seems to want to say something. They may be making comments to someone else or talking to himself or herself.

Types of Participants: 
any
Optimal amount of time needed: 
5 - 3 min.

Howto

Usual or Expected Outcomes: 
Usually the participant will not say anything.
Level of participation: 
low
Potential Pitfalls: 
This can be a difficult intervention as it can create resentment on the behalf of the participant.
Type of Facilitator-Client Relationship: 
any
Level of Difficulty to Facilitate: 
No specific skills required
Facilitator Personality Fit: 
This needs a light touch.
Setting and Materials: 
none
Resources Needed: 
none
Pre-Work Required: 
Decide what disruptions may come up and how to deal with them before they do come up.
Procedures: 

1. When a participant is talking to someone else or making comments to himself or herself.

2. Stop the session and ask the person if they have a comment to make or something valuable to contribute to the session. If they say no, then ask them to respect the session schedule and discuss their personal interested during break or class.

3. It is important that the facilitator is seen to be in control of their arena, otherwise the disruptive behavior becomes infectious, especially among young adults.

Follow-Up Required: 
none
How flexible is the process?: 
very

Background

Developer: 
Jon Jenkins
Derived from: 
An email on disruptive students at the university level or participants in training sessions. Developed by Debra Bannister, MBA, PMP, Cert. Ad. Ed., Principal, Meta Team Solutions
History of Development: 

unknown

References: 

Found on the Training Ideas Listserve. See http://groups.yahoo.com/group/Training-Ideas/

License Model: 
Free (or unattributable)
Website: 
http://groups.yahoo.com/group/training-ideas/

Suppliers

Creators: 
Namesort iconCityCountry
VALDUSPort LouisMauritius
Trainers: 
Namesort iconCityCountry
Imaginal TrainingGroningenNetherlands
VALDUSPort LouisMauritius
Consultants: 
Namesort iconCityCountry
Imaginal TrainingGroningenNetherlands
VALDUSPort LouisMauritius
Supporters: 
Namesort iconCityCountry
VALDUSPort LouisMauritius

User login

Poll

How has the current economic downturn affected your facilitation practice?
I have less work than I did a few years ago.
25%
I am facilitating different processes from what I did a few years ago.
13%
I work with different clients than I did a few years ago.
38%
I haven’t noticed much difference.
0%
I have more work now than I had a few years ago.
25%
Total votes: 8

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