Voting before discussing: Electronic voting as social interaction

Keywords: Agreement, CMC, cognitive, Conflict, CSCW, GDSS, group interaction, normative influence, social influence, voting

Keywords:

Abstract:

A field study is presented which used voting before discussing (VBD) as a means of social influence and communication in a computer supported group interaction, rather than using voting as the final stage in a rational decision making process. The approach is based on a cognitive, three-process model of group interaction, which proposes that group cohesion and agreement arise primarily from normative rather than informational or personal influence. This initial investigation found that the VBD technique can result in higher agreement of group members with the decisions of the group, higher satisfaction with the computer-mediated interaction, higher satisfaction with group performance, and higher group awareness. The voting before discussion method may be useful in situations where agreement is an important group output, or where interpersonal conflict is creating problems in meetings.