Quality Assurance Storytelling

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Level of process: 
Intent or purpose: 
The intent of this process is to create a piece of work that combines all the important information of a meeting, a project, or a discussion.
Used as component of: 
This process is used during a project, meeting or discussion in order to keep track about the different comments, achievements, problems etc..
Types of Participants: 
Any types of participants can be involved in this process.
Recommended size of group: 
Remarks about group size: 
The group can be of any size, but should not be too big, so as the facilitator can still follow what has been said by each individual.
Optimal amount of time needed: 
The process needs as much time as the normal group process as it is only an addition.
Usual or Expected Outcomes: 
The outcome should be a storyboard that documents the various steps and the focus of the group, with problems, successes and anything else that is of relevance.
Level of participation: 
The level of participation is normal. The participants only need to follow their normal working process, only the facilitator has a high level of participation as he/she needs to stay focused at all times.
Ideal Conditions: 
The room should have a wall big enough to place the storyboard upon, and it would be helpful, if it was accessable, and can be seen by anyone at all times.
Potential Pitfalls: 
If the facilitator fails to keep the structure on the storyboard, or too much information is placed upon it, the danger of "chaos" occurs.
How is success evaluated: 
The process is successful, when the facilitator managed to post all important information on the storyboard, and thereby gives t
Type of Facilitator-Client Relationship: 
A special Facilitator-Client Relationship is not neccesary.
Facilitator Personality Fit: 
The facilitator does not need any particular characteristics.
Setting and Materials: 
Needed is a a big board (2m x 1.5m) on which the group or the facilitator can write on.
Resources Needed: 
There are no additional resources needed.
Pre-Work Required: 
The facilitator needs to prepare the storyboard (see Procedures).

1. The facilitator places a poster board of at least 1.5m high and 2m length on the wall, which will be the Storyboard.

2. On this board, different areas have to be marked off and labeled, displaying the team's progress during each of the steps. Other areas that have to be defined are for the: problem statement, names of team members, work plan, activities undertaken during problem analysis, results, solution(s) selected, solution implemented, results and any other information that seems of relevance to the facilitator.

3. The facilitator should write down the initial problem statement and the names (or a picture) of the team members. The facilitator needs to assure that these facts stay up-to-date, in case the team members change, or the initial statement is refined.

4. A copy of the team's work plan and schedule needs to be posted, and again might need changes during the problem-solving process.

5. As work progresses, the facilitator displays the progression in analyzing the problem. Provided that any analytical tools were used (flow-charts, cause-and-effect diagrams), these should be added to the storyboard. Anything that could be of relevance for the solving of the initiated problem can be added to the storyboard. Furthermore the findings of the problem analysis and the proposed and for implementation selected solutions then need to be posted on the board. Again, any other facts and aspects of importance (selection criteria or method) can be displayed as well. Throughout the whole process the facilitator has to maintain the display of the progress. Depending on what is considered helpful, show as much (or as little) detail as needed, depending whether the group wants to focus on their own work, or on communicating this work to others.

6. The last step is to post the results, being a solution that has been implemented and evaluated, for everyone to see.

How flexible is the process?: 
The process is flexible to some extent as the facilitator and/or the group can decide what they want to include on the board. Furthermore does it not affect the internal working process, as the facilitator works almost like a note-taker.
Follow-Up Required: 
There is no follow-up requiered, a reflection is of course possible, and the results should be posted somewhere where everyone who needs/wants to see them can do so.
U.S. Agency for International Development